This course provides essential skills and strategies for effectively managing and resolving conflicts in the workplace. You will explore the fundamentals of conflict, learn various resolution techniques, and enhance your communication skills to prevent misunderstandings. The course also addresses the importance of workplace civility and the unique challenges of resolving conflicts in remote work environments. By the end of this course, you’ll be equipped with the tools needed to foster a harmonious and productive work environment, whether in-person or online.